Uber announced last week that personal information of millions of drivers and users was taken in 2016
Last week, the head of Uber revealed that personal information of 57 million of its users and drivers around the world was taken by individuals outside the company in 2016.
In a statement on the company’s website, chief executive officer Dana Khosrowshahi did not disclose who took the information, which included names, email addresses, and mobile phone numbers of the company’s user and drivers. But he said that Uber “identified the individuals and obtained assurances that the downloaded data had been destroyed.”
Jamie dos Santos, a graphic design student at George Brown College, usually takes an Uber twice a week and said that the breach won’t affect his decision to take Uber instead of a taxi.
“I have never had a problem with Uber,” said dos Santos. “I mean, this happens so often, people have access your credit card and stuff like this. I feel pretty secure with them.”
On the other hand, Saila Adla, a student in the academic upgrading program, said that she doesn’t feel her information is safe with Uber.
“Sometimes, I want to disconnect my account because of that reason,” she said. “I don’t feel safe with my information.”
Uber waited a year to disclose this incident, Khosrowshahi said, because the company was investigating how it happened and accessing how the company handled the breach. He added that the company had not seen evidence of fraud or misuse related to the incident.
Approximately 600,000 Uber drivers in the United States had their driver’s license number downloaded in the hack. Khosrowshahi said that they are notifying all the drivers who had their information downloaded.
“We are providing these drivers with free credit monitoring and identity theft protection,” he said.
Fabio Ferreira is a business marketing student at George Brown who has worked part-time as an Uber driver for six months. He said that a security incidents can happen in any company, but isn’t comfortable with the Uber breach.
“It could be my information,” he said. “But, I think (Uber) is improving the system to avoid something like this from happening again.”
According to Khosrowshahi, the breach didn’t involve a breach of Uber’s corporate systems and infrastructure, but rather the user data was taken from a third-party cloud service.
“We are changing the way we do business, putting integrity at the core of every decision we make and working hard to earn the trust of our customers.”